By A virtual receptionist or assistant plays a crucial role in business. Their support is highly valued by several business owners. Employers ask a variety of questions before hiring them to prevent confusions and delays later. Many companies deal with services by virtual assistants or instant responders.
An instant responder handles emergency queries and instantly addresses them with a satisfactory resolution. Knowing these questions may help you save time, efforts, and money on hiring. These basic questions are generic and can be asked on the call as well.
10 Questions to ask an instant responder while interviewing them:
- Give a brief about yourself:
Ask your instant responder to give a brief about them. They must share their background, a little bit about their personality, and other details related to instant responding. Hearing from them directly gives an insight of their personality.
- Give a brief about the company you represent:
Giving a brief about the company they represent helps you to learn their sincerity and honesty. Knowing about the company from its employees or staff is always a wise step. Get to know about the work culture and other services performed by the staff.
- What are your strengths?
Tell your instant responder to share their strengths. Strengths help in growth and client relations. For instance, someone that has the strength to work under pressure or someone that is patient to handle work load is always better to recruit.
- How many calls do you manage a day or can manage a day?
Call handling is one of the major tasks of an instant responder. It would be wise to know if they can handle several calls a day or how many calls can they handle. Sometimes, business is at peak of its season and they call flow may be more than usual.
- How many years have you been working as an instant responder?
Ask the years of experience the instant responder brings in the same profession. A fresher that is equally passionate is good to recruit but, someone that has some years of experience helps save time in training and assistance.
- Where do you see yourself in the next 5 years from now?
Does the staff have a career goal to achieve? It helps to learn if they will stick to the position for some time or leave soon for a better business opportunity. Do not leave an instant responder that would like to stick to the same profession until they feel confident for a change.
- Why do you want to work as an instant responder?
One of the core questions to ask your instant responder is why do they want to take up this role? What is it that excites them to work as a virtual receptionist?
- What are your salary expectations or how do you charge companies?
Either the company or the staff will directly share their service charge with you. Clearing these things helps prevent confusions and misunderstandings ahead. Note these points in your agreement while hiring them.
- Are you flexible to work in different shifts?
Confirm if they are flexible to work in different shifts. Their company must have sufficient staff or strength to offer round the clock services to your customers.
- Do you have any doubts or queries related to our business?
Before you finalize the conversation and lock the hiring process with them, clarify any doubts and queries they may have related to your business or company. Hiring instant responders can be simple if you prepare your question set ready.
Comments